Terms of Service

Last updated: July 21, 2026

These are the terms for using ApexOS, the front-office software for driving schools available at apexoshq.com and app.apexoshq.com. ApexOS is operated by Ai nesvarbu, UAB, company code 306336516, VAT code LT100017287912, registered at Girulių g. 10-201, LT-12112 Vilnius, Lithuania ("we", "us"). These terms are written to be read, not to hide things. If anything here is unclear, email gedas@apexoshq.com and a human answers.

1. What ApexOS is

ApexOS provides scheduling, online booking, automated text messages, AI-assisted chat and phone answering, payment tools, and related front-office features for driving schools ("the Service"). Your school remains the business; ApexOS is your software. You stay responsible for the lessons you deliver, your prices, your policies, and your compliance with local driving-instruction regulations.

2. Accounts

You need an account to run a school on ApexOS. Keep your login credentials safe; you're responsible for what happens under your account. You must be authorized to act for the school you register.

3. Plans, billing, and usage

  • Plans are billed monthly or yearly through Stripe, in advance, at the prices shown at apexoshq.com/pricing. Yearly billing includes two months free.
  • Each plan includes a monthly bundle of text messages and voice minutes (shown on the pricing page). Past the bundle, overage is charged at $0.03 per text and $0.15 per voice minute on the same invoice. Bundles reset monthly and unused amounts don't roll over. Nothing gets cut off mid-conversation.
  • When a student pays through your booking page by card, Stripe's standard processing rate applies plus a 1% ApexOS fee, charged only on completed payments. Cash and payments outside ApexOS cost nothing.
  • There are no setup fees, no per-student fees, and no contracts. You can cancel any time from your account; cancellation stops the next renewal, and your plan runs to the end of the paid period.
  • If we change pricing, existing subscriptions keep their price for at least 60 days after notice.

4. Guarantees

The Empty-Slot Guarantee: if ApexOS doesn't recover more revenue than it costs you in your first 60 days on a paid plan, we refund the difference, measured by the recovered-revenue counter in your dashboard. On the Front Office plan: at least $1,500 in recovered value in your first 90 days, or the difference back. To claim either, email us within 14 days of the period ending. Guarantees apply once per school.

5. Text messages and calls (SMS terms)

  • ApexOS sends texts and handles calls on your school's behalf: booking confirmations, reminders, waitlist offers, progress updates, and replies to people who contact your school.
  • You agree to only message people who have a relationship with your school (booked, asked to book, or joined your waitlist) and to obtain any consent your local law requires. Message frequency varies by booking activity.
  • Every recipient can text STOP to opt out at any time and HELP for help. Opt-outs are honored immediately and automatically.
  • Message and data rates may apply to recipients depending on their carrier plan. Carriers are not liable for delayed or undelivered messages.
  • Bulk marketing spam, cold outreach to purchased lists, and any illegal messaging through ApexOS are prohibited and grounds for termination.

6. AI features

Parts of the Service (chat and phone answering, owner copilot) use artificial intelligence. The AI only acts inside the rules, prices, and hours you configure, and conversations are logged in your dashboard for your review. AI output can occasionally be imperfect; you're responsible for reviewing your settings and flagging issues, and we're responsible for fixing them fast.

7. Your data

Your school's data — students, schedules, conversations, records — belongs to your school. You can export it at any time and take it with you if you leave. We use it only to run the Service for you, as described in the Privacy Policy. If you cancel, we keep your data available for export for 90 days, then delete it.

8. Acceptable use

Don't use ApexOS to break the law, to send spam, to misrepresent who you are, to probe or disrupt the Service, or to process data you have no right to process. We can suspend accounts that do, and we'll tell you why.

9. Availability and changes

We work to keep the Service available and improving, and we ship changes frequently. We may modify or discontinue features with reasonable notice where the change is significant. The Service is provided "as is" without warranties beyond what these terms state.

10. Liability

To the maximum extent permitted by law, ApexOS's total liability for any claim related to the Service is limited to the amount you paid us in the 12 months before the claim. We're not liable for indirect damages, lost profits, or issues caused by third-party services (carriers, Stripe, hosting providers) beyond our control. Nothing here limits liability that can't legally be limited.

11. Changes to these terms

If we change these terms materially, we'll email account owners at least 14 days before the change takes effect. Continuing to use the Service after that means you accept the new terms.

12. Governing law

These terms are governed by the laws of the Republic of Lithuania. Disputes that we can't solve over email are settled in the courts of Vilnius, Lithuania. If you're a consumer with mandatory protections in your own country, nothing here takes those away.

13. Contact

ApexOS · Ai nesvarbu, UAB · company code 306336516 · VAT LT100017287912
Girulių g. 10-201, LT-12112 Vilnius, Lithuania · gedas@apexoshq.com